CRM software for Singapore that fills itself from your orders and bookings

Customers shows everyone you serve, most recent first, a hundred at a time. Search by name, number, email or tag. Each customer's page shows their orders and bookings, whether they agreed to promotions, a Book again button and private notes only your team sees, such as allergies, a gate code or a dog that doesn't like the hairdryer. A tailor can keep measurements there too.

Nobody has to remember to save a customer: the counter adds new ones as you take their order, and your shop link adds them when they order or book themselves.

Each customer also has a language, chosen by them on your shop link or by you at the counter. Their receipts, reminders and greetings then go in that language, so Mdm Tan reads hers in Chinese while Priya reads hers in English, without you writing anything twice.

Give a customer up to 10 tags of your own, like VIP, wholesale or regular, and a birthday as day and month (no year is kept). Ready-made groups then sort the list for you:

Pick a group and get a message ready for it, such as a come-back offer for customers you haven't seen in 60 days. Only customers who agreed to promotions are listed, and anyone messaged in the last few days is skipped. The app writes the message, and each customer has a button that opens WhatsApp on your own phone with it already written, so you send them one tap at a time.

Birthday and festival greetings can go out on the day by themselves, in each customer's language, only to those who agreed to promotions, through the email mailbox, SMS account or Telegram bot you've connected. Pick the occasions, keep the ready wording or write your own.

Add a follow-up to any customer with a date and a short note, like Call back on Friday about the sofa fabric. Follow-ups due today or overdue appear on the Today screen, and Done ticks them off. It's the simplest kind of sales pipeline, and it's on both plans.

Under Loyalty & VIP, pick the programmes that suit you; each one runs on its own once it's switched on. Points per dollar or a stamp card reward every visit, and customers see their balance on your shop link. VIP tiers move customers up by what they spent in the last 12 months, each tier with its own discount on every order and, if you like, free delivery. A birthday treat gives a one-time code in the customer's birthday month, and milestone rewards say thank you at a 5th or 10th order or a first review. Member prices and Members first let regulars buy for less, or before everyone else.

Analytics then shows new customers, repeat customers and your top customers for any period, so you can see whether the programme is bringing people back.

Business adds Leads: people who have asked but haven't bought yet. Each lead has a stage, from New and Contacted through to Won or Lost, where they came from (Instagram, a friend, a wedding fair), roughly what they're worth, who looks after them and the day to get back to them. The board shows what your open leads are worth in total. Mark a lead Won and they become a customer, linked to the same phone number if they're already on your list.

Business also adds a timeline on each customer's page with everything that happened with them (orders, payments, messages, bookings, follow-ups, leads and reviews), assigning customers to a staff member with a Mine filter, and up to 10 customer fields of your own, such as Car plate or Birthday cake flavour.

Import customers from a spreadsheet, a CSV file, or the customer export of the app you used before. Only a phone number is needed. Customers already on your list keep their name and history, empty details are filled in and tags are added. You can also import phone contacts as a .vcf file from an iPhone or Android phone; share only your customers, not family and friends. Consent to offers carries over only where your list says yes for that person, and the owner can download the customer list at any time. On Business, leads can be imported the same way; a lead with the same phone or email is updated rather than added twice.

New customers are shown your privacy notice before their details are taken, and agreeing to promotions is a separate tick. Name your data protection officer and DPO email, and choose how many months after their last order inactive customers are erased. Customers can download their data or delete their details from their account; when details are erased, orders stay for tax records with the name removed. Every view, export and erasure goes into an access log, and phone numbers are masked on receipts.