Loyalty program software that runs itself, at the counter and online

Choose one way for regulars to earn. With points, set how many points each dollar earns and how many points take a dollar off, for example 1 point per S$1 spent and 100 points for S$1 off. With a stamp card, pick the service that earns stamps and how many stamps make a free one: the tenth coffee, the sixth car wash or the eighth blow-dry.

Loyalty is earned when an order is collected or delivered, not when it's placed, so cancelled orders never earn. At the counter screen, staff tick Use points or Free item from stamp card on the customer's next order. Customers see their points, or how many stamps are left to a free item, on the home page of your customer app.

Set up to four tiers by what a customer spent with you in the last 12 months. Each tier gets its own discount on every order, and a tier can also get free delivery. Customers move between tiers by themselves as their spending changes, and your customer app shows them their level and how much more takes them to the next one.

A florist might set Gold at S$500 a year with 5% off and Platinum at S$1,500 with 10% off and free delivery. A laundry might keep it to one tier for its office regulars.

Birthday treat: in their birthday month, customers get a one-time code in their app, and by message too if they agreed to offers. Milestone rewards say thank you at the moments you choose: the 5th or 10th order, the 5th or 10th visit, or a first review.

Every reward is a personal code for that customer only, as a percentage or an amount off, and it works once. It's accepted at the counter and online like any promo code, and it waits under Your rewards in the customer's app until they use it or it runs out.

Give regulars a reason to stay. Set a member price on any item in your catalogue. Members are customers in a VIP tier or, if you don't use tiers, anyone who has ordered from you before.

With Members first, set the day everyone can order a new item, and members can order it online before then. It works well for limited bakes, product drops and festive sets that sell out, and it rewards loyalty without cutting your price.

Customers can hold credit with you too. Refund an order to the customer's credit instead of cash, bring balances over from your old system, and they pay with it at the counter on their next visit. A customer returning a S$60 dress can take it as credit and spend it next week, with the refund and its reason recorded on the order. Prepaid credit held shows in your reports and, on Business, on the balance sheet, so you always know what you owe customers.

Customers who sign in to your shop link see everything in one place: their points and what they're worth, how many stamps are left to a free item, their VIP level and how much more takes them to the next one, and any reward codes waiting under Your rewards with the date they run until. Items with a member price show it, and members-first items say when everyone else can order them.

Loyalty sits on the same customer records as orders, bookings and messages, found by phone number. There's no card to print or scan: the customer gives their number at the counter, or signs in to your shop link with it. Pair loyalty with promo codes and campaigns in Marketing to bring back customers who have gone quiet.