Online ordering on your own shop link, instead of forms and chats

Your shop link is a customer app that opens in any phone's browser, in your shop's colour, with your logo, a cover photo and a short tagline. It shows your catalogue by category, with photos, prices, options and New or Popular badges, plus your opening hours and how to reach you. Each item can carry allergens or dietary notes, a member price, and an order-ahead time, so a celebration cake that needs 3 days' notice can't be ordered for tomorrow.

Options can have their own prices (6-inch S$38, 8-inch +S$18, extra fruit +S$6), and a size or colour with its own stock sells out on its own. Weighed goods can be ordered by the kilo, with a note that the final price is for the weight packed.

The home page can also show a Special offer with its promo code, for a first order or for spending above an amount, and What customers say from your reviews. A separate Prices page lists everything with its price, for customers who only want to check before they message you.

Customers add items, write a note on any of them (a name for the cake, a message for the card), and choose I'll collect or Delivery, then a day. You set the rules:

Capacity is where order forms fail. If you can bake 8 boxes for the 10 am collection, set that time to take 8. The ninth customer sees it as full and picks 2 pm instead, rather than you messaging them back to apologise. Days that don't fit an item's notice simply can't be chosen, and a sold-out item can't be added at all.

Set the terms customers agree to when they order, so your rules on changes, collection and delivery are clear before anyone pays. For laundries and other collect-and-return services, customers can book a pickup instead of filling a cart: what they need, the pickup address and a pickup time.

Customers don't create an account first. They fill their cart, then confirm with their name, their phone number and a 6-digit code; their basket is kept while they do. Returning customers sign in the same way and see My orders, Order again and Favourites, track each order, check their points or stamp card, and can download their data or delete their details at any time. The code goes by text message once you've connected your own SMS account; without one, it's emailed from your own connected mailbox and customers enter an email instead.

New customers are shown your privacy notice and tick that they've read it, and promotions are a separate, optional tick. Your list stays PDPA-friendly from the first order. After ordering, customers follow each order from My orders or Track my order, so fewer people message to ask whether their cake is ready.

After placing an order, the customer sees how to pay. In Singapore, every order shows a PayNow QR for the exact amount, with the order number as the reference, paid straight to your own bank. Connect your own HitPay, Stripe or PayPal account to take cards, Apple Pay and Google Pay as well; AQUORIA O.N.E never holds the money and takes no commission. Customers paying by bank transfer tap I've paid, attach a screenshot if they like, and you confirm when the money is in.

An order the customer chose to pay for now, but didn't pay within a day, is cancelled, its stock goes back on the shelf, and the customer is told.

Your ordering page, messages and receipts come already translated. Choose which languages your customers can pick from: for a Singapore shop the defaults are English, Chinese, Malay and Tamil, and 14 languages are available in all. Each customer chooses their own, and your shop's main language is the default.

Share your link in your bio, your WhatsApp profile and your ads; each shared link is tracked, so Analytics shows which one brings orders. Print a window poster with a QR code that says Scan to order, book or see our prices. Already have a website? Paste an order button, a floating button or your whole catalogue into Wix, Squarespace, WordPress or Shopify, and the orders still come into AQUORIA O.N.E. You can also give customers a button that opens WhatsApp on their own phone with their finished order written out, ready to send to you, so it lands in your chats too.

When a new order comes in, the open app chimes and every phone with alerts turned on gets a notification. Going on holiday? Pause orders and bookings until you're back.